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Privacy Policy

Introduction

Welcome to www.pointerusa.com. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase from us.

Owner and Data Controller

Pointer USA
10828 Shoemaker Ave
Santa Fe Springs, CA 90670, USA
Owner contact email: support@pointerusa.com

Information We Collect

Personal Information: When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Device Information: We collect information about the device you use to access our site, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Order Information: When you place an order, we collect information about the items you purchase, the date and time of your purchase, and any special instructions you provide.

Usage Information: We collect information about how you interact with our site, including the pages you visit, the links you click, and other actions you take.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending you emails to confirm your order status and shipping details.
  • Communicate with you, respond to your inquiries, and provide customer support.
  • Personalize your shopping experience by showing you products and offers that may interest you.
  • Improve our website and services by analyzing how you use our site.
  • Comply with legal obligations and protect our rights.

Sharing Your Information

We share your personal information with third parties to help us use your information as described above. For example, we use Stripe to process payments and FedEx to ship your orders. We also use Google Analytics to help us understand how our customers use the site. The data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of Pointer (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Your Rights

  • Access the personal data we hold about you.
  • Request the correction of inaccurate or incomplete data.
  • Request the deletion of your personal data.
  • Object to the processing of your personal data.
  • Request the restriction of processing your personal data.
  • Request the transfer of your personal data to another party.

Under the General Data Protection Regulation (GDPR), users have several important rights regarding their personal data. Here are the key rights:

  • Right to be Informed: Users have the right to know how their personal data is being collected, used, and processed. This includes information about the data controller, the purposes of processing, and any third parties involved.
  • Right of Access: Users can request access to their personal data held by an organization. This allows them to understand how their data is being used and verify its accuracy.
  • Right to Rectification: If users find that their personal data is inaccurate or incomplete, they have the right to request corrections.
  • Right to Erasure (Right to be Forgotten): Users can request the deletion of their personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected.
  • Right to Restrict Processing: Users can request the restriction of their data processing in specific situations, such as when they contest the accuracy of the data.
  • Right to Data Portability: Users have the right to receive their personal data in a structured, commonly used, and machine-readable format. They can also request that this data be transferred to another data controller.
  • Right to Object: Users can object to the processing of their personal data for certain purposes, such as direct marketing.
  • Rights Related to Automated Decision-Making and Profiling: Users have the right not to be subject to decisions based solely on automated processing, including profiling, which significantly affects them.