Shipping Policy

We are committed to delivering your school, office, art and craft supplies promptly and securely. Below is everything you need to know about our shipping processes:

Order Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays. Once your order is dispatched, you will receive a tracking number via email to monitor your package’s journey.

Shipping Time and Costs

We offer multiple shipping options to suit your needs:

• Standard Shipping (5-7 business days)
• Express Shipping (2-3 business days)

Shipping costs vary depending on the order size and delivery location. Free standard shipping is available for orders over $50.

Shipping Destinations

We currently ship to addresses within the United States, U.S. territories, and Canada.

Note to Online Sellers

Purchases made on pointerusa.com are strictly prohibited from being resold on Amazon.com or Walmart.com marketplaces. We do not provide direct shipping services to Fulfillment by Amazon (FBA) or Walmart Fulfillment Services (WFS) centers.

Order Pickup In-Store

Orders for in-store pickup will be processed within 1-2 business days from the purchase date. You will receive an email notification when your order is ready for pickup. Our in-store pickup hours are Monday to Friday, 9 am to 4 pm, at 10828 Shoemaker Ave, Santa Fe Springs, CA 90670.

Damaged Packages

If you receive a damaged or defective item, please contact our Customer Service team at support@pointerusa.com within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs.